This policy describes how Cairns Drone Services collects and uses information submitted through the website contact and quote forms.
What we collect
When you send a project enquiry, we may collect your name, email address, phone number, company name (if provided), property or site address, project details, preferred deliverables, timeframe and any plans, screenshots or reference files you choose to upload.
Why we collect it
We use this information to understand your enquiry, recommend a suitable scope, prepare a quote and communicate with you about the project. Uploaded files are used only to assess the job and are not published on the website.
How enquiries are stored
Website enquiries are stored in a private administrative record on our website system. They are not displayed publicly. Uploaded files attached to an enquiry are kept with that private record and are not listed in a public media library for browsing.
Who can access it
Access is limited to Cairns Drone Services staff and operators who need the information to respond to your enquiry or deliver the agreed work.
How long we keep it
Enquiry records and uploaded reference files are kept for as long as reasonably needed to respond to your request, prepare quotes, deliver services and maintain ordinary business records. You may ask us to delete enquiry information that is no longer required.
Sharing
We do not sell personal information. We do not routinely share enquiry details with third parties except where needed to deliver the service you requested, where you ask us to, or where required by law.
Security
We take reasonable steps to protect enquiry information and uploaded files from unauthorised access. No online transmission or storage system is completely secure, so please avoid sending information you do not need us to see.
Your choices
You may contact us to ask what enquiry information we hold about you, request correction, or ask us to delete information that is no longer needed for an active enquiry or ordinary business record.
Contact
For privacy questions or requests, use the contact form or the phone number shown on the website.
Last updated August 2026.